A: Simply visit our website, choose the frame size and color you prefer, upload your photo, resize it to fit the frame, and place your order. Our intuitive interface will guide you through each step.
A: We offer three frame sizes: square (8×8 inches or 20×20 cm), portrait (8×12 inches or 20×30 cm), and landscape (12×8 inches, or 30×20 cm). The square frames are available in white and black, while the portrait and landscape frames are available in white, black, gold, and silver.
A: The exact dimensions of our frames in centimeters are:
A: Yes, you can mix and match different frame sizes and colors to create a unique arrangement that suits your space.
A: We use high-quality printing technology to ensure your photos are printed with 16.7 million true colors, resulting in vibrant and lifelike images.
A: Yes, our online tool allows you to upload, edit, and resize your photo to ensure it fits perfectly within the chosen frame.
A: Our frames come with double adhesive bands that allow you to easily mount them on the wall without the need for nails or tools. The frames are lightweight and can be re-stick multiple times without damage.
A: Yes, the adhesive bands are designed to be restickable, allowing you to reposition the frames as needed without causing damage to your walls or the frames.
A: We offer a 14-day return policy for all online purchases. If you are not satisfied with your product, you can return it within 14 days of receiving it for a refund. Please note that the return shipping cost is the responsibility of the customer.
A: You can reach our customer support team via email at contact@fotomix.net or by phone at the numbers listed on our website. We are here to help with any questions or issues you may have.
A: If there is any issue with your order, please contact us immediately. We will work with you to resolve the problem, whether that involves a replacement or a refund.
A: Uploaded photos are stored for a maximum of 30 days from the date of receiving your order. After this period, the photos are automatically deleted from our database.
A: Yes, you retain all rights to your photos. We do not distribute, sell, or use your photos for any purpose other than printing and delivering your frames.
A: We accept only online payment methods, including credit/debit cards All transactions are secure and encrypted.
A: If a warning pops up when you upload a photo, it means the photo needs to be at least 700px x 700px.
A: No. We use a special adhesive medium that is sticky enough to keep the photo tile in place, but gentle enough not to damage your walls.
A: They will hold on almost every wall. We recommend smooth surfaces such as plaster, glass, or wood. We do not recommend placement on wallpapers or other textured surfaces.
A: After receiving your tracking number via email, visit the shipping company’s website. Use the tracking number to check the status of your order.
A: Fotomix is located in Romania.
Transport typically takes between 2-5 days.
A: At the moment, we only deliver to the following EU countries: Romania, Bulgaria, Czech Republic, Hungary, France, Germany, and Slovakia. After entering the address, choose your country from the scroll-down menu.
A: Yes. Our frames are easily demountable, allowing you to add new photos for a refreshed look.
A: Our minimum warranty is 24 months.
